We recommend visiting our Size and Fit Guide for help in determining the right fit for you. You can also send us an email at firstname.lastname@example.org for any additional queries.
We accept return and exchange requests on all orders that are not personalised (i.e. no engraving) and if the following standard conditions are met:
- The item must be in a new, unused and unworn condition (tip: when trying your shoes on, please do so on a carpet)
- The item must be returned in all of its original packaging in an undamaged condition
Store credit of the paid value will be issued for all accepted returns (valid for 12 months).
To organise a return or exchange, please email us at email@example.com outlining your order number and reason for return. For an exchange, please let us know the new size required.
When organising the return, please use your country's local postal service (do not use a courier) to ensure efficient linkage with our domestic (Australia) postal service. Once we have received, inspected and confirmed that the returned item is in the required condition, we will email you a store credit.
Quality is of the utmost importance to us, with all shoes undergoing a stringent quality control check and are documented for our records prior to shipment.
All returns should be addressed to:
PO BOX 2087
Burwood, Victoria 3125
We do not accept refunds except in circumstances required by law (e.g. faulty item).
PayPal FREE returns
If you pay with PayPal, they will cover the return postage cost up to $45. You just have to follow the simple steps below:
1. Activate PayPal Refunded Returns service in your PayPal account (before you make the purchase)
2. If you would like to return your order, just simply post it back to us as per the instructions above
3. Fill in the online form in your PayPal account, requesting your return postage to be refunded. Add your receipt as proof of postage (this must be completed within 30 days of return and 150 days of purchase)
4. If accepted, PayPal will refund the postage cost to your PayPal account within 5 business days
Please check your eligibility for this service by visiting PayPal Free returns site.
Otherwise, we will not be responsible for the return postage cost.